Telecommunicator

1. Being a telecommunicator sounds like an exciting job. What does it take to become one?

You must be 21 years of age and have a high school education or GED. Contact Jackson County Human Resources at 816-881-3135 to ask about job openings. 

Human Resources

2. What training does a telecommunicator receive?

Missouri law requires that all telecommunicators receive 40 hours of specialized training including Roles and Responsibilities, Legal Aspects, Interpersonal Communications, Technologies, Telephone Techniques/Call Processing, Call Classification, Radio Communications, and Stress Management. There is a 12-week in-service training program taught by certified telecommunicators. In addition, every telecommunicator must receive 16 hours of post-approved training in a 2-year period in order to keep their certification.

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